Q: What's special about the second container offered with the Vita-Mix Super 5200?

A: The first container's blades are ideal for processing "wet" foods, like juices, soups and frozen treats. The second container has blades specially designed for grinding whole grains and kneading bread dough. What's the difference? The wet blades pull food through the blades during processing. The dry blades push foods up and away, making it the better choice for dry grinding or kneading sticky dough.


Q: How can the same machine cook soups AND freeze ice cream?

A: High-speed blade action is the secret to friction cooking and making frozen treats in the Vita-Mix machine! For frozen treats, the high-performance hammermill and cutting blades crush frozen ingredients and release coldness. Vita-Mix processing is so fast, there is no time for melting and the mixture refreezes itself. For cooking soups, the blade speed builds a friction heat that can bring fresh ingredients to boiling in 4-6 minutes.


Q: What is the difference between home and commercial units?

A: Commercial machines are designed for high volume restaurant/bar operations and they perform specific drink and or food preparation tasks repeatedly. Commercial units have a one-year limited warranty and an instructional manual. Commercial units are available only through restaurant supply houses. Household units are designed for a wide variety of operations. Household units come with a full seven-year warranty, cookbooks, and instructional video. All of the Vita-Mix machines share the same high-performance motor and patented blade design. Household units are available for purchase direct from the factory.


Q: Do you have an authorized repair station in my area?

A: All repairs in the United States are returned directly to the factory:
Vita-Mix Corporation
Attention: Repair Department *
8615 Usher Road
Cleveland, OH 44138

All repairs in Canada are sent directly to our warehouse in Windsor, Ontario:
Vita-Mix Corporation
Attention: Repair Department *
200 - 1701 Shepard St. East
Windsor, ON N8Y 4Y5

*Call Customer Service at 1-800-848-2649 (option 2) for a return authorization number, or email service@vitamix.com.


Q: What are the measurements of the machine?

A: Dimensions are 20-1/2in. tall, 7-1/4in. wide, 8-3/4in.deep. The 5200 weighs 11 lbs. and the Super 5200 weighs 13 lbs. including the dry blade container.


Q: What are the specifications of the motor?

A: The motor is an open frame brush universal with a 2 peak motor horsepower rating, 120 volts, 60 hz, 11.5 amps, 1380 watts.


Q: What prevents the Vita-Mix machine from burning out like other "blenders"?

A: The Vita-Mix machine is built with a high efficiency radial cooling fan and has a built-in thermal protection system to prevent overload and burnout.


Q: What is the blade tip speed?

A: The blade tip speed is 11mph to 240 m.p.h.


Q: What is the variable speed control dial for?

A: Our unique variable speed control dial enables the Vita-Mix Super 5200 to perform 35 kitchen tasks without attachments. It chops, grinds, whips, blends, freezes, cooks, stirs, purees and so much more.


Q: How much will the container hold?

A: The container will hold up to 64 oz. The Vita-Mix machine can process as little as 4 ounces and as much as 1/2 gallon.


Q: How long is the cord?

A: The Vita-Mix machines feature an extra long 6 foot, 3-prong safety cord with a special hideaway feature that keeps the unused cord safely stored under the motor base.


Q: How can I tell if my machine is under warranty?

A: If you do not have your receipt, contact Customer Service at 1-800-848-2649 or email service@vitamix.com. Please have your serial number available.


Q: How is the Vita-Mix Super 5200 different from the TurboBlend 4500?

A: The Vita-Mix Super 5200 is our top-of-the-line model. The Vita-Mix 5200 is the same model machine, but without the dry blade container, which is designed for chopping dry ingredients, grinding grain and kneading dough. Both machines have a variable speed control and are available directly from Vita-Mix.

The TurboBlend 4500 is a high-performance 2-speed blender which Vita-Mix makes available through its dealer network. To further explain the differences between the two models, please review the chart below:

To review the differences in functionality:

The Vita-Mix Super 5200, with its variable speed control, handles over 35 food tasks including four food processes that no other machine can do: Whole Food Juice, Ice Creams & Sorbets, Hot Soups & Sauces, and Bread Dough (from milling grains into flour and kneading bread dough that is ready to rise in 5 minutes). Product support literature with the Vita-Mix Super 5200 and Vita-Mix 5200 includes the "Let's Get Started" DVD, the "Getting Started" cookbook, the Vita-Mix "Recipes for Better Living" filled with 300 recipes in a convenient three-ring binder, and (with the Super 5200 only) the "Whole Grains Cookbook". The Vita-Mix Super 5200 and 5200 models are designed for maximum versatility in your home kitchen. The difference between the two is grain-grinding capability.

The TurboBlend 4500 is designed for making smoothies, frozen treats, sauces, soups and purees. Product support literature includes a full-color cookbook with over 170 recipes ideally suited to two-speed processing.

Q: Where can the Vita-Mix Super 5200 and Vita-Mix 5200 be purchased?

A: Vita-Mix machines can be purchased direct from Vita-Mix Corporation by Phone, Fax , Mail, Internet, and, also at shows and fairs throughout the United States and Canada.


Q: What is a reconditioned Vita-Mix machine?

A:Reconditioned machines may have been used for live demonstrations or in a photo shoot. They may also be machines that have been returned within the 30-day trial period. In any case, a Reconditioned Vita-Mix machine has seen very limited use. Upon return to the factory, the motor base of each machine is cleaned, inspected and repackaged with a brand new container plus a bonus kit that includes Recipes for Better Living Cookbook, Getting Started Cookbook, Tamper, and Let's Get Started DVD. Reconditioned Vita-Mix Super 5200 machines also include an additional dry blade container and Whole Grains Cookbook. In addition, each reconditioned Vita-Mix carries the same 7-Year Performance Warranty and a 30-Day Trial Period Refund Guarantee offered with a brand new machine. (Please Note: Reconditioned units are in limited quantities.)


Q: What is the price of the Vita-Mix machines?

A: The Vita-Mix 5200 is $449US/$549CN plus taxes, shipping and handling charges. The Vita-Mix Super 5200 is $549US/$659CN plus taxes, shipping and handling charges.


Q: Why does Vita-Mix charge sales tax?

A: Because Vita-Mix has an in-state presence, state law requires us to collect and remit sales tax based on the applicable state rates plus local taxes. Credit cards orders will be charged sales tax rates based on ship-to location. For orders paid by check, please include your applicable state and local sales tax.


Q: What is the expected delivery time?

A:Orders are processed the next business day. Vita-Mix products are built-to-order and all orders are sent by ground shipping. Canadian orders are shipped on Tuesdays and Thursdays. So please allow 14 days for production and shipping.


Q: How are Vita-Mix machines shipped? What is the charge?

A: We use various shippers. USA: UPS, FedEx, FedEx Home Delivery, and US Post Office. CN: Canpar and Canadian Post. Ground shipping and handling is $25US/$35CN for each unit ordered. Express overnight delivery is $45 Continental US. Alaska & Hawaii is $55. Express delivery is not available in Canada.


Q: What is your return policy?

A: Vita-Mix offers a 30-Day Trial Period Refund Guarantee. All refunds will be made in the same manner in which purchased. A restocking fee will apply after the 30-day trial period.


Q: What is the cost of return shipping if I do choose to return my machine within the 30-Day Trial?

A: You get FREE return shipping as part of the Vita-Mix 30-day NO-RISK trial. Call Vita-Mix at 1-800-848-2649 or email service@vitamix.com for a pre-paid return shipping label.


Q: How do I return the Vita-Mix product?

A: Contact Customer Service at 1-800-848-2649 or send an e-mail to service@vitamix.com to receive a Return Authorization Number.


Q: Do you accept trade-ins?

A: Yes, Vita-Mix offers a $75US/$100CN credit towards the purchase of a Vita-Mix 5200 or Vita-Mix Super 5200, new or reconditioned. Vita-Mix accepts trade-ins on Models 3600, 4000, and 2200.


Q: Does Vita-Mix offer a carrying case for my Vita-Mix machine?

A: Absolutely! Our new Vita-Mix Travel Bag is perfect for taking your healthy Vita-Mix Lifestyle with you wherever you go!


Q: How long has Vita-Mix been in business?

A: Vita-Mix has been in business for over 85 years.


Q: Are you a member of the Better Business Bureau?

A: Yes, Vita-Mix has been a member of the Better Business Bureau since 1967.



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