We only accept returns on new & unused merchandise in it's original packaging within 30 days of the original invoice date. The only exception to this rule is on the Litebook which has a 60-day money back guarantee. This product can be returned if not satisfied after being used.
Please contact us to get a RAN (Return Authorization Number) before returning any product. No refund will be given for products that have no RAN.
All shipping costs on returned goods is the responsibility of the purchaser.
Any additional credit card processing/handling fees will be deducted from your refund.
If the product or product box has been damaged or altered in any way (and this has been deemed to not have occurred during shipping), we reserve the right to refuse to accept this as a valid return. Please remember all returns must have a valid RAN. All unauthorized returned packages will be refused.
Refusing shipment on an order is not an acceptable way to cancel an order. If a shipment is refused or is not picked up from the postal outlet when a call-tag is left, additional shipping charges and/or restocking/processing fees will be deducted from the refund.
All product warranties are between the manufacturer and you the customer, unless otherwise specified. If items are in need of repair or are damaged please contact the manufacturer immediately.
Please be sure that you agree to these terms before making your purchase.